Support

How to get unstuck, by channel.

Support email

support@simplyfill.app — the main channel for account, billing, and product issues.

When emailing support, please include:

Your account email (or organization ID)
A short description of the issue
A request ID if you can grab one — every API response includes X-Request-ID in the headers
Steps to reproduce, if relevant

Response time is the first human reply, not resolution. SLAs apply to requests filed during business hours (Mon–Fri, 9am–6pm US Central).

Tier	First response	Coverage
FREE	Best-effort, typically within 3 business days	Email only
PRO	1 business day	Email
BUSINESS	4 business hours	Email + priority queue
ENTERPRISE	1 business hour	Email + priority queue + named Slack channel + on-call paging for incidents

ENTERPRISE customers get a contractual SLA in their master agreement — check that document for the binding terms.

For questions, idea-swapping, and seeing how other teams solve similar problems:

GitHub Discussions — github.com/simplyfill/community/discussions. Public; searchable. Best for "is anyone else using SimplyFill with…" questions.
Discord — invite at simplyfill.app/discord. Lighter-weight than GitHub, faster turn-around for community help.

Community channels are not support channels — for billing issues, account access, or anything time-sensitive, email support@simplyfill.app.

If you've found a bug — anything where the API or dashboard doesn't behave as the docs describe — please report it. The fastest path:

Reproduce the bug in a minimal test case.
Capture the request ID (X-Request-ID header on the response).
Email support@simplyfill.app with subject [BUG] and the request ID, repro steps, and expected behaviour.

For security bugs, please follow the vulnerability disclosure process instead. Public bug reports for security issues are not appreciated.

Two channels for product feedback:

GitHub Discussions (community/discussions/categories/feature-requests) — public, voteable, transparent.
Email — for confidential requests (e.g. roadmap conversations involving NDA-covered details), email product@simplyfill.app.

We review the top-voted GitHub items every quarter as part of roadmap planning.

Email security@simplyfill.app to be added to the incident notification list. A public status page will launch when sustained traffic justifies it.

For pricing on ENTERPRISE volumes, custom contractual terms, regional data residency, or partner / reseller arrangements: sales@simplyfill.app.